On September 10, on Teacher's Day, a netizen in Wenzhou posted a message saying that when he went to Haidilao with his family for dinner, the store launched a Teacher's Day welfare activity - a drink can be given when he went to the store to eat with a teacher's certificate, which made him feel very unhappy. According to his post, both the couple are teachers, but Haidilao only gave one drink, which greatly reduced the originally happy holiday mood. Haidilao responded later that the customer may have misunderstandings and apologized.
Photo/network screenshot
The netizen mentioned in the article that he and his wife are teachers. On Teacher's Day on September 10, they took their daughter to a Haidilao for dinner. The clerk told him that drinks can be received with the teacher's certificate, but after the two showed two documents, they only received one drink.
Photo/network screenshot
Photo/network screenshot
Jingshi Live reporter tried to contact the poster's netizens, but received no reply. However, the netizen stated in the comment area that the incident happened in Wenzhou. "The store manager later came to explain in person, saying that the waiter had a deviation in understanding the event." At the same time, Haidilao official also apologized to him through a private message. However, the netizen did not disclose specific store information, but only said that "posting is just to express his feelings."
On September 11, a reporter from Jingshi Live contacted a Haidilao store in Wenzhou. The staff responded: "The text may have caused misunderstanding." The staff explained that during Teachers' Day, Haidilao's activity in Wenzhou was: "When you go to the store with a teacher's certificate, you can give you a cup of apricot, jasmine, and lemon tea after ordering the pot bottom. If you post a topic, say 'Haidilao invites the teacher to have tea' and publish it on a social platform, you can give you another cup."
The staff emphasized that the activity is not for every teacher, but for each table. "As long as you eat on a table, no matter how many teachers there are, you will give one cup. Then add a topic and give one cup, and each table will receive up to two cups. The daily drinks are limited to 100 cups, first come first served."
Haidilao's national customer service hotline staff said that on Teacher's Day, Haidilao's activity rules in Wenzhou are indeed "one cup per table with a teacher's certificate, and another cup will be given after posting." Regarding the netizens' suggestions that "the gift should be given according to the number of teachers", the customer service said that they would register and provide feedback to the company. At the same time, they apologized for bringing bad experiences to customers.
Source: Jingshi Live
Reporter: Tomorrow
Editor: Zhang Jingru
