"I am always afraid of operating incorrectly when paying electricity bills at home. When I come to the business hall, I not only help me pay the fee online, but also teach me how to use electricity safely. It's so convenient!" On the morning of September 10, Song Huashan, who had just finished the business at the business hall of Duqiao Power Supply Station of State Grid Weinan Power Supply Company, praised repeatedly with the safety electricity manual handed over by the staff.
In response to the fact that elderly customers in the jurisdiction are unfamiliar with online electrical procedures, the company focuses on the needs of "elderly-friendly services" and opens a "priority window for the elderly" in the business halls in the jurisdiction. The window is equipped with convenient items such as magnifying glasses, reading glasses, caring seats, etc., and experienced staff provide online "one-stop" assistance services for the elderly. Elderly customers only need to bring their ID card or electricity payment form to the business hall, and the staff will patiently check the electricity usage information, assist in operating the mobile app step by step to complete the relevant online operations, and display all operation pages to the elderly to confirm, and explain the key information on electricity usage in detail. At the same time, telephone appointments and priority processing services are provided for elderly customers with reduced mobility, so that elderly customers can "consume clearly and use electricity safely."
"These girls explained clearly and had a good attitude. I just asked questions about electricity bill inquiry. They taught me step by step in searching on the 'Online State Grid' App. It was so convenient!" Old man Liu Yulan, a resident of Lianjucheng Community, Zhanbei Road, Linwei District, said happily to his companions. In addition to the "one-stop" assistance service in the business hall, the company also arranged for the Taiwan District manager to take the initiative to go to large communities, transform professional electricity use knowledge into easy-to-understand "concern words", and actively distribute "safe electricity use manuals" to the elderly in the community, patiently explaining safe electricity use, how to use electrical appliances correctly, avoid overload electricity use, and prevent electric shock. At the same time, we also left a 24-hour duty phone number for the elderly to facilitate their request for help in time when encountering electricity problems. This move has won unanimous praise from the elderly visiting the community.
In the future, State Grid Weinan Power Supply Company will continue to uphold the corporate purpose of "People's Electricity Industry is for the People", continuously optimize service measures, and provide more considerate, more convenient and warmer power supply services for special groups such as elderly customers, so that every customer can be warmed by the power services.
(Liu Ying Shi Hongjuan)
Editor in charge: Liu Yang Review: Yang Yong
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