On the morning of September 8, Uncle Wang from Shangxin Street, Zhenping County, Ankang City held the hand of Xiao Wang, a new employee of Chengguan Power Supply Station, and thanked him repeatedly. It turned out that on that day, Xiao Wang successfully helped Mr. Wang complete the payment of electricity through a self-service payment machine, solving the old man's urgent needs. This is the first time that the new employee independently assisted the customer in completing business processing during the training period, demonstrating the good service awareness and professional qualities of the new employee in the company.
At 9 a.m. that day, Xiao Wang, who had just finished his theoretical training, was following his master to get familiar with the business, and noticed an old man wandering in front of the self-service payment machine for a long time. Seeing this, Xiao Wang immediately took the initiative to ask. It was learned that Mr. Wang was unable to see the small words on the screen because of his poor eyesight, and he tried it many times but failed. Xiao Wang immediately guided the elderly to the business hall, patiently checked the household number word by word, explained the operation steps in detail, and assisted the elderly step by step to complete the payment. She also enthusiastically introduced to the old man various convenient payment methods such as the "Online State Grid" APP, and the considerate service made Mr. Wang thank him repeatedly.
This service allowed new employee Xiao Wang to deeply understand the corporate purpose of "People's Electrical Industry for the People". She said that she will continue to improve her business capabilities in her future work and provide customers with better and more considerate services.
The relevant person in charge of State Grid Zhenping County Power Supply Company said that the company will continue to strengthen training for new employees, comprehensively improve employees' business skills and service levels, provide reliable power guarantees for customers with better quality, efficient and convenient services, practice corporate social responsibility with practical actions, and contribute power to local economic and social development.
(Yang Yuanrong)
Editor in charge: An Xin Review: Yang Yong
[If you have news clues, please report to us. Report information and follow the Northwest Information News WeChat official account (xbxxbwx) to leave a message or add the edit WeChat ID: y609235490 Submission email: [email protected]]
