Xibei founder Jia Guolong said he would sue Luo Yonghao, and Luo Yonghao responded: OK, come on

On September 11, after just ending the press conference responding to the "pre-made dish" storm, Xibei founder and chairman Jia Guolong made a clear and tough statement on the question "whether he will sue Luo Yonghao" in an interview. "We will definitely sue him, we will definitely sue him!" Jia Guolong emphasized his determination with three "must" in a row. He said: "He has hurt us a lot and will definitely sue him."

When asked how to view Luo Yonghao as a user of Xibei and his behavior of prosecuting users, Jia Guolong cut off Luo Yonghao's "consumer identity" from his "blogger behavior".

"The user is a user, and I thank him for coming to consume. But his behavior has already stepped into the behavior of a normal consumer," Jia Guolong explained. He believes that if a normal consumer is not satisfied with the dishes, Xibei has a very smooth feedback and compensation mechanism. "We promise that it is not delicious, so you don't have money. As long as you ask, our waiter can quickly return the food, change the food, or even free the order. But you (Luo Yonghao) eats well. After wiping your mouth and leaving, you post a Weibo post when you go back, causing such great harm to us." Jia Guolong added that the responsibility of the merchant is to let customers eat well. If they don't eat well, the merchant has the responsibility to apologize and compensate. This is the healthy normal relationship between the merchant and the consumer.
He believes that Luo Yonghao's behavior has exceeded this category and is continuing to ferment. "Look at his Weibo, he is still posting continuously today. His behavior now exceeds that of normal consumers."

Luo Yonghao responded: OK, come on. It is definitely high-tech to be able to make all the freshly cooked dishes with a reheated taste.

Source: New Yellow River, @Luo Yonghao's Crossroads