The biggest inspiration for ordinary people by Luo Yonghao and Northwest is that it allows us to re-understand emotional internal friction. It turns out that emotional internal friction can really kill people, and it will also make people die miserably.
If you use psychological "internal friction" to reinterpret Luo Yonghao and Xibei boss Jia Guolong, it should be described as follows: One day, Luo Yonghao ran to Xibei for a meal, felt expensive, and felt a little unhappy, and then internal friction, that is, emotions rose, and he couldn't help but post a Weibo post to complain about Xibei, saying that he was expensive and almost all of them were pre-made dishes, which was too disgusting.
In fact, if you look at this Weibo post, it is all emotional language. To put it bluntly, it is just a complaint. His real point is: I hope the country will promote legislation as soon as possible and don’t let him eat pre-made dishes without knowing it.
To be honest, based on my understanding of Luo Yonghao, he complained about Xibei. According to his previous strength, this is not called complaining, what is it? It's called "casting".
Then this Weibo post became popular and became a hot search. It was nothing, but this matter, back to the root, wasn't it just that a customer was dissatisfied with eating Xibei's food and complained? Although it is not objective, which one can be objective when complaining? As such a large chain restaurant, the best way to deal with Xibei is to return to the customer itself, just do it just like handling bad reviews on the platform.
Specifically: first come up and thank Luo Yonghao for coming, then say that the problem has been received, feedback to the relevant departments, and then apologize, saying that I'm sorry for bringing you a bad dining experience, welcome to visit next time.
This is official business, polite and thoughtful, and completely impeccable. This is the way for people who do not use internal friction to deal with problems, and they are completely aiming at "turning big things into small things".
According to this approach, the matter became more popular in less than two days, and Luo Yonghao also rushed to his next stop. No one will remember this, and a gust of wind passed.
But it happened that this Xibei boss Jia Guolong is also a person who is internally fucked, and he likes internally fucked more than Luo Yonghao. It is probably because the store has grown bigger. Think about it, there are more than 400 chain stores, and the whole thing is flattering, so I am completely intolerant of this critical language, especially public criticism.
Jia Guolong, who was used to hearing good words, was instantly furious. The result of the furious was that the staff would fight hard. You said I was pre-made dishes, and I said you wronged me: I started to fight.
On the evening of September 11, the night after the incident, Jia Guolong held a press conference in Xiangyun Town, Northwest COFCO. At this point, we enter the universal law of internal friction: small things turn into big things, and big things turn into uncontrollable.
Jia Guolong
Jia Guolong made an extremely irrational artificial upgrade under the influence of emotions, and he actually upgraded the matter to the national level. He said: "The catering industry does not avoid pre-processed dishes, but we are not pre-made dishes. The country has a strict definition of pre-made dishes. According to national regulations, none of our dishes is pre-made dishes, and 100% is not pre-made dishes." He also finished the work after saying that Luo Yonghao was too disgusting.
It would be fine if you say it would rise to the national level. He also made a decision that everyone would not expect under this extreme emotion. This decision was "shooting oneself in the foot" in the absolute sense. He actually said: "In order to prove that his dishes are not pre-made dishes, starting from September 12, 370 Xibei stores across the country have allowed consumers to visit the production process of any dish on the premise of meeting hygiene standards."
At this point, Luo Yonghao and Xibei's affairs were completely a big deal, because not only did you fight, you also called the people next to you, and the people next to you are all consumers. If you say you can pull one or two, it’s okay if you pull everyone up, aren’t you looking for death?
Immediately afterwards, the problem arises. When a reporter from Red Star News visited the kitchen, he accidentally discovered a front leg of a sheep from September 2024. What a good guy, he was broadcasting live at that time, which is equivalent to capturing the current situation. What does this mean? You don’t even have time to react, so it’s even more impossible to deny it.
Jia Guolong is in the kitchen
After the live broadcast, Jia Guolong fully felt the lethality of his internal friction. On that day, Xibei's turnover fell by 2 million, which was 2 million, and this matter would have a chain reaction, indicating that the decline in the turnover of 2 million was just the beginning!
At this time, Xibei realized the seriousness of the problem. They were finally forced to stop internal friction under the shadow of death, that is, they started to deal with it coldly and pretended to be dead. But is it too late to pretend to be dead at this time? Of course it's too late.
Afterward, someone commented that Jia Guolong's behavior of inviting consumers to the kitchen was: it was equivalent to a boxing master who asked him to compete at his home full of antiques. No matter what the result of the competition was, you would lose it yourself.
Xibei, as a chain restaurant, hit himself in the foot when he asked all consumers to visit the kitchen. Because your "expenditure" is ultimately what you consume. You said Luo Yonghao was doing something internally, but his internal friction could only hurt his own body. The cost of your consumption was so great. This is how hard it is to make such a decision!
But then again, internal friction is a product of "can't figure it out", so it can also make sense.
Speaking of this, we have to mention a character with almost zero internal friction. He is Ding Yuanying in "The Way of Heaven". In comparison, Ding Yuanying is really a master!
Back then, Ding Yuanying also encountered something similar to today's Luo Yonghao and Xibei incidents. He was eating wontons and fried dough sticks at a breakfast stall. When he turned around and left after eating, the boss stopped him and said, "The money has not been paid yet?" Ding Yuanying was stunned because he had actually given the money.
In this case, people like Luo Yonghao and Jia Guolong must have fought to the end. The result is of course a theory, and they may even have to argue in the end.
But Ding Yuanying is almost a person with zero internal friction. What this kind of person is best at is "turning big things into small things, and small things into small things", so after thinking for a while, he took out the money and paid another money.
Ding Yuanying in "The Way of Heaven"
Why did Ding Yuanying pay twice? The answer is very simple, because he is very clear that it is very time-consuming to argue with a lower-level breakfast stall owner, and the time is very valuable. At the same time, the argument with her may affect her good mood for the day, that is, her own feelings. The most important thing is that this theory may not have any results in the end. It may be that after the theory, Ding Yuanying will have to pay that money.
Ding Yuanying must have considered these things during a moment of thinking, so he chose a method of internal friction of 0 and paid the second time and left.
Back to the matter of Luo Yonghao and Xibei, if there is a 0-internal friction person like Ding Yuanying in this incident, this matter will be nothing at all and can be handled easily. Or, this will not happen at all.
But then again, Luo Yonghao himself said about Luo Yonghao and Xibei. Usually, many people scold him when he has something to do, but this time, 90% of the people who support him account for. He also said that this made him very uncomfortable.
Luo Yonghao received support abnormally, after all, because he coincidentally found the greatest common divisor of this matter. The so-called greatest common divisor can compare the most fundamental common interests, foundations or goals between different groups or things. In the incident between Luo Yonghao and Xibei, Xibei touched the common interests of all groups, that is, the price is expensive, and the basis of this matter is pre-made dishes.
Luo Yonghao accidentally found the greatest common divisor, and he didn't want to solve it. In this wave, he made a lot of money and greatly saved his reputation.
Luo Yonghao
The incident of Luo Yonghao and Xibei tells us all: internal friction is terrible, because internal friction is about making trouble and making things bigger. The most terrible internal friction is not to kill yourself, but to kill yourself while making the other party alive.
So, if it is not for God's help, it is better not to use internal friction. For ordinary people, learning Ding Yuanying is the right way!
